1. Information We Collect
When you use our flight search and booking services, we may collect the following types of information:
Personal Identification Information: Name, email address, phone number, date of birth, and passport details when required for booking.
Payment Information: Credit or debit card details processed securely through our encrypted payment system. We do not store full card numbers.
Travel Preferences: Cabin class preferences, seat selections, meal preferences, and frequent flyer numbers you choose to provide.
Technical Data: IP address, browser type, device information, pages visited, and time spent on our site to improve your experience.
Communications: Records of any correspondence you send us, including support requests and feedback.
2. How We Use Your Information
We use the information we collect for the following purposes:
Booking & Reservations: To process flight bookings, issue tickets, and send confirmation and itinerary details.
Customer Support: To respond to your inquiries, resolve disputes, and provide assistance with your bookings.
Service Improvement: To analyze usage patterns, improve our website functionality, and enhance the overall user experience.
Marketing Communications: With your consent, to send you information about deals, promotions, and travel offers. You may opt out at any time.
Legal Compliance: To comply with applicable laws, regulations, and lawful requests from government authorities.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
Airlines & Travel Providers: We share necessary booking details (name, passport info, contact details) with airlines and travel service providers to fulfill your reservation.
Payment Processors: Your payment information is shared with our secure, PCI-compliant payment processors solely to complete transactions.
Service Providers: We work with trusted third-party vendors who assist in operating our website and services, all bound by confidentiality agreements.
Legal Requirements: We may disclose information when required by law, court order, or to protect the rights and safety of our users and the public.
4. Data Security
We take the security of your personal information seriously and implement industry-standard measures to protect it:
Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
Secure Storage: Personal data is stored on secure servers with restricted access and regular security audits.
Payment Security: We are PCI DSS compliant and do not store sensitive payment card data on our servers.
While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience:
Essential Cookies: Required for the website to function properly, including session management and security features.
Analytics Cookies: Help us understand how visitors interact with our site so we can improve performance and content.
Preference Cookies: Remember your settings and preferences for a more personalized experience.
You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website.
6. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct inaccurate or incomplete information.
Deletion: Request that we delete your personal data, subject to legal retention requirements.
Opt-Out: Unsubscribe from marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly.
Data Portability: Request your data in a structured, machine-readable format where applicable.
To exercise any of these rights, please contact us using the details provided below.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:
Booking Records: Retained for a minimum of 7 years to comply with financial and legal obligations.
Account Information: Retained while your account is active and for a reasonable period thereafter.
Marketing Data: Retained until you opt out or request deletion.
When data is no longer required, it is securely deleted or anonymized.
8. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will:
Notify You: Post a prominent notice on our website and, where appropriate, send an email notification.
Update the Date: Revise the "Last Updated" date at the top of this policy.
We encourage you to review this policy periodically to stay informed about how we protect your information.
